Paytm, India’s undisputed leader in digital payments and financial services, is throwing open its doors for enthusiastic, customer-focused individuals to join their team in Noida. They are actively recruiting for the role of Customer Service Technology (CST) Associate, a position that serves as the voice of the brand.
This is a fantastic entry-level opportunity for recent graduates and professionals with up to three years of experience to launch or advance their careers within a pioneering company that has fundamentally reshaped India’s digital economy. If you possess a passion for providing world-class customer service, a knack for creative problem-solving, and thrive in a fast-paced, collaborative environment, then this role is your chance to make a tangible impact and grow with a household name.
Paytm Off Campus Recruitment 2025 Important Dates:
Paytm Off Campus Recruitment 2025 Educational Qualification:
To be considered for this vital role, holding a Bachelor’s degree or being a graduate in any discipline from a recognized university is a mandatory requirement. Paytm champions diversity in its workforce and strongly believes that valuable talent emerges from all academic backgrounds. Whether your degree is in Arts, Commerce, Science, Engineering, or any other specialized field, your application is highly encouraged. The key attributes they seek are excellent communication skills, a logical approach to problem-solving, and a genuine passion for assisting customers. This inclusive hiring philosophy ensures they assemble a versatile and skilled team dedicated to upholding Paytm’s high standards of customer excellence.
As a CST Associate at Paytm, you will operate on the front lines, serving as a primary brand ambassador and ensuring a smooth, positive customer journey. You are the critical connection between Paytm and its millions of users, playing an essential role in fostering trust and long-term loyalty. Your core mission will be to deliver outstanding, empathetic, and highly efficient support. Your key day-to-day responsibilities will involve:
Professionally handling a significant volume of customer queries through inbound/outbound calls and email correspondence, ensuring you consistently meet service level agreements.
Actively listening to understand customer needs and delivering accurate, clear, and effective resolutions for their issues and concerns.
Diligently focusing on achieving and surpassing key performance indicators (KPIs) for customer satisfaction (CSAT), quality assurance, and overall productivity.
Meticulously and accurately logging all customer interactions, feedback, and case updates into the company’s CRM system (DevRev) for comprehensive record-keeping and future analysis.
Strictly adhering to all established operational guidelines and company policies, particularly the Zero Tolerance (ZT) policies, to maintain the highest standards of service quality and integrity.
Please check the Apply link below for more information on the job profile and responsibilities.
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